The Broken Windows Management for Business, the analogy to some criminal justice theories is explained.  In many cities of the country there’s a fear of the streets; especially if there’s disorder and the environment is in disarray. In many organizations there’s a fear of management.  No small part of this can be due to employees who do not understand the actions of upper management. One of Deming’s most important points was to drive out fear. Prevention of disorder and actually fixing things that employees say are wrong; goes a very long way to establishing trust and credibility with management Available on Amazon

Comments

Popular posts from this blog